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---------------------------------------------- README for Microsoft Internet Explorer 6 Service Pack 1 and Outlook(TM) Express August 2002 ---------------------------------------------- (c) Copyright Microsoft Corporation 2001. All rights reserved. This document provides complementary or late-breaking information to supplement Microsoft Windows Internet Explorer documentation. You may also view the Microsoft Web site at http://www.microsoft.com/windows/ie for the latest information. If you are looking for information about a specific program or component, try searching for it in the Microsoft Knowledge Base at http://support.microsoft.com/. ------------------------ HOW TO USE THIS DOCUMENT ------------------------ To view the Internet Explorer Readme.txt on-screen in Notepad, maximize the Notepad window. To print Readme.txt, open it in Notepad or another word processor, and then, on the File menu, click Print. ======== CONTENTS ======== SYSTEM REQUIREMENTS Disk space requirements for Internet Explorer 6 SP 1 installation SETUP Installing Internet Explorer 6 SP 1 Unattended install is not possible Running Internet Explorer 6 SP 1 on Microsoft Windows NT 4.0 Do not reinstall Windows 2000 Service Packs Installing Windows NT 4.0 Service Packs over Internet Explorer 6 SP 1 Uninstalling Windows NT 4.0 Service Pack 6a with Internet Explorer 6 SP 1 installed Installing over Windows 2000 or Windows XP releases Uninstalling Internet Explorer 6 SP 1 before upgrading to Windows 2000 Downloading Internet Explorer 6 SP 1 using a non-Microsoft download manager High encryption support for Internet Explorer 6 SP 1 Installing or upgrading the Windows Desktop Update (Windows NT 4.0 only) Previous version unavailable after uninstalling Internet Explorer 6 SP 1 Installing Internet Explorer 6 SP 1 with Norton Protected Recycle Bin enabled Installing on Windows 98 with Novell IPX/IP client Uninstalling Internet Explorer 6 SP 1 multilanguage menus and dialog boxes from Windows 2000 MUI system will delete MUI files from the system Internet Explorer 6 SP 1 Multilanguage User Interface function is not available on Windows XP Home Edition CUSTOMER NOTES Non-English characters in URLs and queries Operating system limitations for character rotation in vertical text Security settings Contacts missing in Address Book after uninstalling Windows Millennium Edition Assistive technology and accessibility Content Advisor settings lost after upgrading to Windows XP from Windows 98, Windows 98 Second Edition, or Windows Millennium Edition Issues with cookies DEVELOPERS' NOTES New language features in JScript and VBScript HTML buttons with unselectable attribute Msxml3.dll installs in override mode Standards compliance issues Window.open can no longer open in full-screen mode Window placement ActiveX must be enabled to install COM server Setting and retrieving cookies WebOC OBJECT HTML tag KNOWN BEHAVIOR CHANGES Upgrading to Internet Explorer SP 1 will not alter home page Frames and IFRAMES disabled in the restricted zone Download file dialog box has changed Gopher protocol MICROSOFT OUTLOOK EXPRESS OUTLOOK EXPRESS NEW FEATURES IN THIS RELEASE Virus protection feature Plain text e-mail option Newsgroup delete key OUTLOOK EXPRESS KNOWN ISSUES IN THIS RELEASE OUTLOOK EXPRESS TROUBLESHOOTING OUTLOOK EXPRESS TIPS AND TRICKS SYSTEM REQUIREMENTS =================== Minimum system requirements to run Internet Explorer 6 SP 1: - 486 /66 MHz processor (Pentium processor recommended) - Microsoft Windows 98 and Windows 98 Second Edition: 16 MB of RAM minimum Windows 98 full install size: 11.5 MB Windows 98 Second Edition full install size: 12.4 MB - Microsoft Windows NT 4.0 Service Pack 6a and later: 32 MB of RAM minimum Full install size: 12.7 MB - Microsoft Windows 2000: 32 MB of RAM minimum Full install size: 12.0 MB - Microsoft Windows Millennium Edition: 32 MB of RAM minimum Full install size: 8.7 MB - Microsoft Windows XP: 32 MB of RAM minimum Full install size: 12.0 MB - CD-ROM drive (if installation is done from a CD-ROM) - Some components may require additional system resources not outlined above. Disk space requirements for Internet Explorer 6 SP 1 installation --------------------------------------------------------------- Internet Explorer 6 SP 1 Setup installs the majority of its files on the drive where the Windows operating system is installed, regardless of the installation location you choose. To create space on your hard disk in order to meet the disk space installation requirements, you must create space on the drive where the Windows operating system is installed. SETUP ===== Installing Internet Explorer 6 SP 1 --------------------------------------------- Regardless of whether you choose to install over a network or download the installation files to your hard disk, some or all of the Setup files are copied to your hard disk. This allows you to reinstall more quickly if necessary. If you want to reclaim the disk space, you can remove the Setup directory. >>> To remove the Setup directory: 1. In Control Panel, double-click Add/Remove Programs, and then click Internet Explorer 6 SP 1. 2. Click Add/Remove. 3. Make sure the Restore the Previous Windows Configuration check box is selected, and then click Advanced. 4. Click Remove Folder Containing Windows Update Setup Files, and then click OK. 5. When prompted whether you want to continue, click Yes. It is not possible to install Internet Explorer 6 SP 1 to or run it from a network drive. However, you can download it to a network drive. To do this, map a network drive to a drive letter on your computer. NOTE: The Download Only feature of Internet Explorer 6 SP 1 is unavailable from a UNC path. Unattended install is not possible ----------------------------------- When installing Internet Explorer 6 SP 1 on Windows 98, Windows 98 Second Edition, or Windows NT 4.0, you may receive the following security warning: Do you want to install and run "Flash 5.0" As a result, unattended installation packages created with the Internet Explorer Administration Kit (IEAK) do not install without user interaction. Corporate administrators who need to distribute an unattended installation package for Internet Explorer 6 SP 1 may work around this issue by following these steps before using the IEAK to create their unattended installation package: 1. On the computer that will run the IEAK to build your package, type "Chktrust Swflash.cab" in the folder that contains the Internet Explorer 6 .cab files for use with IEAK. NOTE: Chktrust.exe must be in the path when typing the above command. Chktrust.exe is included with the Microsoft .NET Framework Software Development Kit (SDK). The Microsoft .NET Framework SDK can be obtained from the following Microsoft Web site: http://msdn.microsoft.com/downloads/default.asp?url=/ downloads/sample.asp?url=/msdn-files/027/000/976/ msdncompositedoc.xml 2. Click to place a check mark in the "Always trust content from Macromedia, Inc." check box, and then click Yes. 3. Run the Internet Explorer Customization Wizard to create your unattended installation package. Running Internet Explorer 6 SP 1 on Microsoft Windows NT 4.0 ------------------------------------------------------------ NOTE: You must have administrative privileges to install and uninstall this program on Windows NT, including the first time you start your computer after installing or uninstalling. You must restart your computer after installing Internet Explorer 6 SP 1. This is also true for some add-on components. If you plan to run Internet Explorer 6 SP 1 on Windows NT 4.0, user permissions must be set to Full Control for the Temporary Internet Files folder (cache). The user must have write permission so that files can be stored in the Temporary Internet Files directory. Do not reinstall Windows 2000 Service Packs --------------------------------------------------------------- Reinstalling a Windows 2000 Service Pack will result in the loss of the ability to uninstall Internet Explorer. The Windows 2000 Service Pack team no longer recommends reinstalling Service Packs as was recommended on the Windows NT 4.0 operating system. This is because Windows File Protection prevents corruption of system files. Installing Windows NT 4.0 Service Packs over Internet Explorer 6 SP 1 ---------------------------------------------------------------- If you reinstall Windows NT 4.0 Service Pack 6a after Internet Explorer 6 SP 1 is installed on your computer, some components will need to be re-registered. >>> To re-register components: 1. In Control Panel, double-click Add/Remove Programs. 2. On the Install/Uninstall tab, click Microsoft Internet Explorer 6 SP 1. 3. Click Add/Remove. 4. Click Repair Internet Explorer, and then click OK. 5. After the repair operation is complete, restart your computer. Uninstalling Windows NT 4.0 Service Pack 6a with Internet Explorer 6 SP 1 installed -------------------------------------------------------------------- It is recommended that users uninstall Internet Explorer 6 SP 1 before uninstalling Windows NT 4.0 Service Pack 6a. Installing over Windows 2000 or Windows XP releases ------------------------------------- Typical and full installations are not currently available for Windows 2000 or Windows XP. Internet Explorer 6 SP 1 will install a minimal set of files onto your system. This includes the Internet Explorer 6 SP 1 Web browser and scripting support. Uninstalling Internet Explorer 6 SP 1 before upgrading to Windows 2000 ---------------------------------------------------------------- Windows 2000 contains an earlier version of Internet Explorer components than Internet Explorer 6 SP 1. Before upgrading from Windows 98, Windows 98 Second Edition, or Windows NT to Windows 2000, it is recommended that users uninstall Internet Explorer 6 SP 1. During the upgrade, you may receive the following message: "This program may not run correctly because of new features in Internet Explorer 4.0. You may need to obtain an updated version of this program." Although this message is misleading, please click the Details button for a more accurate description of the problem. Downloading Internet Explorer 6 SP 1 using a non-Microsoft download manager ------------------------------------------------------------------ During the Internet Explorer 6 SP 1 installation, Setup must download components from the Internet. Users who are utilizing non-Microsoft download managers (for example, Netzip, GetRight, or RealAudio's Download Demon) will intercept download requests. This will cause Setup to abort. To prevent this from occurring, disable non-Microsoft download managers before running Setup. High encryption support for Internet Explorer 6 SP 1 -------------------------------------------------------------- High encryption components are included for Windows 98, Windows 98 Second Edition, and Windows NT 4.0 Service Pack 6a. Windows Millennium Edition and Windows XP contain high encryption by default. To obtain high encryption support for Windows 2000, please visit Windows Update at http://www.windowsupdate.com or http://www.microsoft.com/ windows2000/downloads/recommended/encryption/default.asp. Installing or upgrading the Windows Desktop Update (Windows NT 4.0 only) ------------------------------------------------------------- If you have already installed Internet Explorer 6 SP 1 and would like to install the Windows Desktop Update, you must install Internet Explorer 4.01 SP2 before installing the upgrade. >>> To install Windows Desktop Update: 1. Uninstall Internet Explorer 6 SP 1 by using the procedure described later in this document. 2. If Internet Explorer 4.01 SP2 is not already installed on your computer, install it. 3. Install the Windows Desktop Update by clicking Add/Remove Programs in Control Panel. 4. Reinstall Internet Explorer 6 SP 1. Previous version unavailable after uninstalling Internet Explorer 6 SP 1 ------------------------------------------------------------------- After uninstalling Internet Explorer 6 SP 1, it is not possible to remove the browser that was installed prior to Internet Explorer 6 SP 1. Installing Internet Explorer 6 SP 1 with Norton Protected Recycle Bin enabled ---------------------------------------------------------------- It is recommended that you disable the Norton Protected Recycle Bin before you install Internet Explorer 6 SP 1 and that you empty the Norton Protected Recycle Bin before you run Setup. Before you empty the Norton Protected Recycle Bin, be sure you review its contents in case it contains any items you want to recover. You can re-enable this feature after Setup is complete. This is recommended because Norton Protected Recycle Bin will intercept the removal of temporary files that Setup is trying to delete, and you could run out of free space on your hard disk if your remaining free space is limited. This would cause Internet Explorer Setup to appear locked. For instructions on disabling and re-enabling the Norton Protected Recycle Bin, see the Norton Utilities documentation. Installing on Windows 98 with Novell IPX/IP client -------------------------------------------------- If you are using the Novell IPX/IP client with Windows 98, you may experience problems if you install Internet Explorer 6 SP 1 and Internet Tools from the Internet. If Setup becomes unresponsive, restart your computer. Setup will continue and finish normally. To work around this problem, try one of the following options: In Setup, select the Download Only option, and then run and install Internet Explorer 6 SP 1 normally. -Or- Install Internet Explorer 6 SP 1 from a CD-ROM. Uninstalling Internet Explorer 6 SP 1 multilanguage menus and dialog boxes from Windows 2000 MUI system will delete MUI files from the system ------------------------------------------------------------------ After upgrading to Internet Explorer 6 SP 1 on a Windows 2000 system with MUI enabled, administrators need to install Internet Explorer 6 SP 1 Multilanguage Menus and Dialog Box Package (IEPLUGUI for Windows 2000) to re-enable MUI in Internet Explorer area. However, this installation will overwrite previous Internet Explorer MUI files in the system and no backup information is saved. As a result, if the administrator uninstalls either Internet Explorer 6 SP 1 or Internet Explorer 6 SP 1 PLUGUI package for Windows 2000, the Internet Explorer menus and dialog boxes will revert to English. The workaround is to re-install the previous MUI files to the Windows 2000 system. Internet Explorer 6 SP 1 Multilanguage User Interface function is not available on Windows XP Home Edition ---------------------------------------------------------------- Windows XP Home Edition does not have the function to enable Multilanguage User Interface (MUI) as Windows XP Professional or later does. Operating systems (Windows 98, Windows 98 Second Edition and Windows Millennium Edition) that have this feature (also known as PLUGUI) installed for Internet Explorer prior to migration to Windows XP Home Edition will no longer have this feature after the migration. However, other Office 2000 or Office XP applications will still have MUI function if installed either before or after migration to Windows XP Home Edition or later. ============== CUSTOMER NOTES ============== Non-English characters in URLs and queries ------------------------------------------ Internet Explorer 6 SP 1 uses a new standard to transmit non-English addresses (URLs) to the server. URLs are now encoded in a character- encoding standard named UTF-8. If the server is running Windows 2000, the URLs will work as expected. Many servers cannot process URLs encoded in UTF-8. >>> To use non-English characters in URLs with servers unable to process URLs encoded in UTF-8: 1. On the Tools menu in the browser, click Internet Options. 2. Click the Advanced tab. 3. Under Browsing, deselect the Always Send URLs As UTF-8 check box. The query part of URLs is transmitted in a form fully compatible with Internet Explorer 4 and later. Operating system limitations for character rotation in vertical text -------------------------------------------------------------------- When working with vertical text layout, full-width (East Asian language) characters will be displayed with upright orientation only on East Asian versions of Windows 95, Windows 98, Windows Millennium Edition, and Windows NT 4.0 operating systems. All language versions of Windows 2000 provide this support. Security settings ----------------- The settings for the security levels of the Web content zones have changed for Internet Explorer 6 SP 1 and might no longer be consistent with those in earlier versions of Internet Explorer. If you upgrade from a previous version of Internet Explorer, Setup will save your previous security settings and transfer them to Internet Explorer 6 SP 1 as a Custom Security Level. Contacts missing in Address Book after uninstalling Windows Millennium Edition -------------------------------------------------------------- When uninstalling Windows Millennium Edition, contacts that you added while using Windows Millennium Edition might be missing from the Windows Address Book. When you upgrade to Windows Millennium Edition, the Windows Address Book data file is backed up. During the uninstallation process, the backup copy of the data file is restored, overwriting any data that had been added in Windows Millennium Edition. To preserve any contacts made in Windows Millennium Edition, back up the .wab file(s) before uninstalling. After Windows Millennium Edition has been removed, the .wab file(s) can be recopied into place and used if Internet Explorer 5 or later is installed. Assistive technology and accessibility -------------------------------------- Microsoft works to test with the latest versions of some accessibility aids. If you encounter problems with the interaction of Internet Explorer 6 SP 1 and the assistive technology that you use, please contact the manufacturer of your assistive technology to ensure that they can work with Microsoft to address the issue where appropriate. Content Advisor settings lost after upgrading to Windows XP from Windows 98, Windows 98 Second Edition, or Windows Millennium Edition -------------------------------------------------------------- When upgrading to Windows XP from Windows 98, Windows 98 Second Edition, or Windows Millennium Edition, the settings in Content Advisor might be missing. When this occurs, you will receive a message that reads, "Please check your Content Advisor settings for missing information. Click the Tools menu and then click Internet Options. On the Content tab, check the Content Advisor settings." If you receive this message and would like to continue to use Content Advisor, you need to enable Content Advisor by clicking the Tools menu and then clicking Internet Options. On the Content tab, click Enable. Issues with cookies ------------------- The Privacy functionality in Internet Explorer 6 SP 1 provides you with the ability to automatically filter cookies based on whether sites collect your personal information. When actions are taken by Internet Explorer 6 SP 1 to restrict cookies via the automatic filtering, you are notified via the privacy icon on the status bar. If you experience problems in using a particular web site, or receive errors related to cookies, it may be because the site makes use of third-party cookies, without disclosing P3P privacy information (so-called compact P3P policies). In this case, you may want to first review the Web site's privacy practices and then consider adding the site as 'Allow' in your list of Web sites. Lastly, you can adjust your Internet Explorer Privacy settings to "Accept all Cookies" to ensure compatibility. Below are steps to accomplish that: 1. In Internet Explorer, click on Tools and select Internet Options. 2. Click the Privacy tab. 3. Adjust the Privacy Preferences slider down to "Accept all Cookies." You should consider the privacy practices of the sites you visit before using this mode. ================= DEVELOPERS' NOTES ================= New language features in JScript and VBScript --------------------------------------------- Internet Explorer 6 SP 1 ships with new versions of Microsoft JScript and Visual Basic Scripting Edition (VBScript). You can read about the most important new features in JScript and VBScript at http://msdn.microsoft.com/workshop/languages/clinic/ scripting11132000.asp. The updated Windows script engines will also be posted for individual download from http://msdn.microsoft.com /scripting/ so they can be installed on machines that do not have Internet Explorer 6 SP 1, for example, on an ASP Web server. HTML buttons with unselectable attribute ---------------------------------------- When the "unselectable" attribute in Internet Explorer 6 SP 1 is applied to buttons, the default onclick action (depressing the button) does not take place. A simple workaround is to add a behavior to buttons that causes this action. Add the following to the top of the file containing the unselectable buttons (or to a CSS style sheet that is referenced from the file): <STYLE> BUTTON { behavior:url("***.htc") } </STYLE> (where *** is the name of the .htc file that contains the behavior) The .htc file should contain the following: <component> <attach event="onmousedown" onevent="element.style.border= 'thin inset'"> <attach event="onmouseup" onevent="element.style.border= 'thin outset'"> </component> Msxml3.dll installs in override mode ------------------------------------ Internet Explorer 6 SP 1 is shipping with msxml3.dll installed in override mode. This means that all calls into any msxml DLL will be routed to msxml3.dll. Please pay special attention to any XML, XSL, or data island issues that may occur. Standards compliance issues --------------------------- Internet Explorer 6 SP 1 offers considerable improvements in standards compliance. In some cases, this may cause HTML content to look differently than in previous versions of Internet Explorer. Many of the changes causing the largest compatibility problems are implemented only under a specific <!DOCTYPE> declaration in the HTML. If you see rendering problems, try removing any <!DOCTYPE> declaration in your code, and check the Developer Center for more information on these changes. (http://msdn.microsoft.com) Due to security enhancements: Window.open can no longer open in full-screen mode --------------------------------------------------- In Internet and Restricted Sites zones, window.open can no longer open in full-screen "kiosk" mode. Window placement ------------------------------------------------- Windows can no longer be moved off the screen using the move, resize, and open methods of the window object. ActiveX must be enabled to install COM server ----------------------------------------------- ActiveX must now be enabled in order to install a COM server. As a result, Internet Explorer 6 SP 1 now checks to see if ActiveX is enabled before installing a COM server. Setting and retrieving cookies -------------------------------- In order for cookies (both session and persistent) to be set and/or retrieved, server names can only contain "A-Z", "a-z", "0-9", "-", and a ".". Anything else like a "_" will result in cookies not being set or retrieved. WebOC ------------------------------------------------- WebOC can no longer be used on the Internet. It can only be used on the intranet. OBJECT HTML tag ------------------------------------------------- The codeBase attribute of an OBJECT tag can no longer specify a local path. ====================== KNOWN BEHAVIOR CHANGES ====================== Upgrading to Internet Explorer 6 SP 1 will not alter home page -------------------------------------------------------------- After an upgrade to Internet Explorer 6 SP 1, there will no longer be the MSN RunOnce.ASP page on first boot of the service pack. The home page set before the upgrade will remain as is. Frames and IFRAMES disabled in the restricted zone --------------------------------------------------- Frames (including IFRAMES) have been completely disabled in the restricted zone. Any sites added to the restricted zone will not render frames. Because mail runs in the restricted zone no frames will be rendered in any mail message. Please be aware that your e-mail client must be running in the restricted zone (using the default settings) to take advantage of this feature. Download file dialog box has changed ------------------------------------ The dialog box that prompts you to Open, Save, or Cancel the download of a file has changed. When files that can contain viruses (or are executables themselves) are being downloaded the Open/Save dialog box will contain a warning icon as well as an extra line of text telling users "This type of file could harm your computer if it contains malicious code." Gopher protocol ---------------- The gopher protocol has been disabled by default. If you must use gopher you can re-enable the functionality by setting the following registry key: [HKEY_CURRENT_USER\Software\Microsoft\Windows\ CurrentVersion\Internet Settings]"EnableGopher"=dword:00000001 ========================= MICROSOFT OUTLOOK EXPRESS ========================= Outlook Express is an Internet-standards-based e-mail and news reader. To read e-mail with Outlook Express, you must be using a mail system that uses SMTP and POP3 or IMAP protocols. If you do not know whether your e-mail system supports Outlook Express, contact your administrator or your Internet service provider (ISP) and ask if they support POP3 or IMAP mail clients. You can use Outlook Express to read newsgroups, or discussion groups, such as the Usenet, by using NNTP-based news servers. Contact your ISP or network administrator for the name of the news server you should use. You can also use Outlook Express to receive support for a variety of Microsoft products on the news server, msnews.microsoft.com. Outlook Express also includes the Address Book 6, which provides rich contact management capabilities, including the ability to create groups of contacts and folders to help you organize your e-mail and personal addresses. The Address Book also provides access to Internet directories that use LDAP (Lightweight Directory Access Protocol). Internet directories are an easy way to find e-mail or street addresses. A number of popular Internet directories are pre- configured for easy access. ============================================ OUTLOOK EXPRESS NEW FEATURES IN THIS RELEASE ============================================ Virus protection feature ------------------------- Virus protection is the answer to renewed interest in the threat of e-mail viruses. It blocks programmatic sends and lets users specify if they want to open or save attachments. This option to block the preset list of file types may be accessed via the checkbox under Tools | Options | Security | "Do not allow attachments to be opened or saved that could potentially be a virus." This option is enabled by default for new installations and upgrades. Additional changes prevent automatic execution of script in messages designated as plain text. FRAMES and IFRAMEs are also now blocked for the Restricted Sites Zone by default (where Outlook Express runs by default). This eliminates a primary source of virus scripts embedded in e-mail. FRAMEs in e-mail will no longer display using the default settings in Outlook Express. To view the FRAMEs, the user may use the Plain Text option (see below) to move the FRAMES to an attachment that may be viewed, enable FRAMES for the Restricted Sites Zone (not recommended), or move Outlook Express out of the Restricted Sites Zone (highly NOT recommended). Plain text e-mail option ------------------------- Outlook Express now has the ability to read all messages as plain text. Users may set this option in Tools/Options/Read/"Read all messages in plain text." When this option is selected, all received mail is viewed in plain text format. This option is disabled by default. When enabled, mail received that is in HTML format will display only the plain text portions; HTML sections will be moved to an HTML attachment and will be indicated by a paperclip icon in the Preview Pane or will be shown in the attachment well of the open message. Also see the "Virus Protection" section above regarding display of FRAMES with the Plain Text option enabled as well as the option to block potentially unsafe attachments, including HTML files. Newsgroup delete key --------------------- The ability to delete newsgroup postings from the local storage is now in Outlook Express 6 SP 1. A user may delete individual postings or entire threads by selecting the posting or thread and then pressing the keyboard <delete> key; by clicking the "Delete" button on the toolbar (must be added via the Toolbar | Customize menu); or by choosing Edit | Delete from the File menu while the posting(s) are highlighted. This will permanently delete the news post(s) from the local store after user confirmation. Items do not go into the "Deleted Items" folder. In order to restore a post that has been mistakenly deleted from the local store but is still available on the server, the user may choose Tools | Options | Maintenance | Clean Up Now | Reset. This will reset the newsgroups and allow users to re-download the post(s) from the server. ============================================ OUTLOOK EXPRESS KNOWN ISSUES IN THIS RELEASE ============================================ Except in Windows XP, Outlook Express 6 SP 1 can only be installed and run in conjunction with Internet Explorer 6 SP 1. If Internet Explorer 6 SP 1 is uninstalled on a platform other than Windows XP, Outlook Express 6 SP 1 will be uninstalled as well. The Identity Manager provides an easy way to group user settings and change users across applications, but it does not provide security for messages, application settings, and digital certificates. If you need stronger security, you should use Windows logon profiles to manage user settings. Outlook Express identities are not available on Windows XP 64-Bit Edition. Windows logon profiles are recommended to manage user settings. When uninstalling Outlook Express 6 SP 1, the messages you have received in Outlook Express will remain in the Outlook Express message files. If you were previously running Outlook Express 5.0, 5.5, or Internet Mail and News, and upgraded to Outlook Express 6 SP 1, the messages you received will also be there after you uninstall Outlook Express. If you install Outlook 2000 after installing Outlook Express, the shortcut to the Microsoft Outlook Newsreader may not work. To fix this, on the Start menu, click Programs, right-click the Microsoft Outlook Newsreader in the list of programs, and then click Properties. In the Target box, type (exactly as below): "C:\Program Files\Outlook Express\msimn.exe" /outnews You cannot use Outlook Express to access your e-mail account with any of the following services: MS Mail, cc:Mail, CompuServe, America Online (AOL), or a version of Microsoft Exchange Server earlier than version 5.0. You will not be able to see embedded objects or images sent from people using Microsoft Outlook, Microsoft Exchange, or Windows Messaging. If you used Internet News for reading newsgroups, any messages in your Posted Items folder will be moved into the Sent Items folder when you upgrade to Outlook Express 6 SP 1. The View filter, Show Replies to my Messages, only shows message conversations for which you were the author of the original post. Replies to your replies will not be displayed. If the option to encrypt all outgoing messages is selected, any rules with the action of Forward in them will not be executed. With the default security settings, FRAMES and IFRAMES do not display in the Restricted Sites Zone (where Outlook Express resides). For messages containing only FRAMEs or FRAMES embedded in HTML messages, the message display may appear blank or otherwise appear to be missing information; this is not the case. To view the contents of the FRAMEs, the user may select to view messages as plain text (see "OUTLOOK EXPRESS NEW FEATURES IN THIS RELEASE" section above), which will move the FRAMES to an attachment that can be opened and viewed. =============================== OUTLOOK EXPRESS TROUBLESHOOTING =============================== If you are unable to send or receive e-mail, make sure of the following: 1. The TCP/IP protocol is installed on your computer. 2. All cables are properly connected to your computer, modem, or LAN (local area network). 3. You have a PPP or SLIP account with your Internet service provider. 4. Your Internet service provider or LAN server supports POP3 or IMAP and SMTP. 5. Your modem communication parameters (baud rate and type of protocol) are set correctly. If a message is received without proper character set encoding information, it can be read by selecting the proper encoding on the View menu. If you are unable to read or post news, make sure that you use an account name and password for a news server only if it requires them. If you use an account name and password and they are not required, you will not be able to connect to the news server. If you run into a problem, try the Troubleshooting section in Help: 1. On the Help menu, click Contents and Index. 2. On the Contents tab, click the Troubleshooting topic you want. 3. Click the If you have trouble using Outlook Express topic. Frequently asked questions and popular Help topics on Outlook Express are available on the Microsoft Web site at: http://support.microsoft.com/support/ie/outlookexpress/win32/ To access the Microsoft peer-to-peer product support newsgroups, follow these steps: 1. On the Tools menu, click Accounts. 2. On the News tab, click Add, and then click News. 3. Follow the directions on your screen. 4. When you are prompted for a server name, type msnews.microsoft.com. If that name isn't found by your Internet service provider, you can type 131.107.3.27 instead. You do not need to log on to this news server. =============================== OUTLOOK EXPRESS TIPS AND TRICKS =============================== To send a message to someone in the Address Book, double-click the name of the contact in the Contacts area. To edit the source of an HTML message you are writing, on the View menu, click Source Edit. Three tabs will be displayed at the bottom of the Window. Click the Source tab to see and change the HTML. To change the New Mail Notification sound, in Control Panel, double-click the Sounds icon, and select New Mail Notification from the events list. Click the Sound list to view your choices. To look up a person's e-mail address when sending e-mail, on the Tools menu or New Message toolbar, click Check Names. The name will be underlined when the associated address is found. To send an e-mail message in plain text only (no HTML formatting), on the Format menu, click Plain Text. To make plain text the default setting for new messages, replies, and forwarded messages, on the Tools menu, click Options. On the Send tab, under Mail Sending Format, click Plain Text. (News messages are sent in plain text by default, but similarly, this setting can be changed under News Sending Format.) To customize the toolbar, right-click it, and then click the menu commands to perform the desired actions. You can resize the preview pane or the message list by dragging the divider between the preview pane and the message list. You can change how the preview pane splits, or turn it off entirely, by clicking the View menu, clicking Layout, and then changing the options in the dialog box. To view the e-mail address of someone who has sent you a message, double-click the message to open it, and then double-click the author's name in the From field. You can also add this person to your Address Book by right-clicking the name, and then clicking Add To Address Book. To view responses to a particular message in a newsgroup, click the plus sign (+) next to the message. The responses are displayed indented below it. In e-mail, you can leave a copy of your messages on the server. To set this option, on the Tools menu, click Accounts. Click the mail account you want to modify, and then click Properties. On the Advanced tab, select the Leave A Copy Of Messages On Server check box. You can search for newsgroups that contain specific words in their names. To do this: 1. On the Tools menu, click Newsgroups. 2. In the Display newsgroups which contain box, type the words separated by a space. You can also search newsgroup descriptions. If you cannot see the descriptions, on the Tools menu, click Accounts. Click the news account you want to modify, and then click Properties. On the Advanced tab, select the Use Newsgroup Descriptions check box. On the Tools menu, click Newsgroups. In the Newsgroups window, click Reset List. To reorder columns, you can drag and drop column headings. Columns can be resized by dragging the right edge of the column header. To hang up, on the File menu, click Work Offline. When prompted whether you want to hang up, click Yes. To set Outlook Express to connect and check e-mail at a regular interval, on the Tools menu, click Options, and then click the General tab. Make sure the Send and receive messages every X minutes option is selected, and then click either Connect only when not Working Offline or Connect even when Working Offline. If any of your mail or news accounts requires you to use a specific ISP connection, select the Always connect to this account using option and select the appropriate account. This option is available on the Connection tab in the Properties for each account. This option is mainly used by people who use multiple connections, such as a LAN and a dial-up connection or two dial-up connections. To check for new messages at start up, on the Tools menu, click Options. On the General tab, click Send and receive messages every X minutes. For each account you want to check, on the General tab in Properties, click Include this account in Send and Receive All. The At Start up, ask me if I would like to connect option only initiates a connection. It does not check for e-mail. The Dial-up Connection option, At Start up, ask me if I would like to connect, will always prompt you to dial a modem at start up, even if a LAN connection exists. If you primarily use a LAN, deselect this option. To disable the Connect automatically option for any of your dial-up accounts, click Cancel while connecting to the account. This will bring up the Dial-up Connection box and allow you to deselect the Connect automatically option. If you are running Outlook Express on Windows NT and you need to add support for a different language, in Control Panel, double-click the Keyboard icon, and then click Add. Follow the instructions on your screen. This installs the appropriate NLS (National Language Support) files. You do not have to use the associated keyboard layout.